Privacy Policy
At Same Day Decorator (“we”, “our”, “us”) we value the trust you place in us when you visit www.samedaydecorator.com and use our balloon-decoration and event-styling services throughout Delhi–NCR. In plain terms, this Privacy Policy outlines the personal data we collect, the ways we process and protect it, and the options you have to control its use.
By accessing the website or engaging our services you agree to the practices described below; if you disagree, please do not continue to use the site or our services.
This notice covers all information gathered through the website and through any quotation, booking, payment or customer-support activity related to those services. We collect information that you provide directly—such as your name, email address, phone number, billing address, event details and any messages you send us—and information required to complete payments, for example masked card details or UPI IDs handled by our payment-gateway partners. If you sign up for an optional account now or in future, we will also store the username, encrypted password and your booking history. In addition, certain data are gathered automatically whenever you browse the site: your IP address, browser type, device identifiers, pages visited, approximate city-level location, crash logs and similar diagnostic details generated by cookies and comparable technologies. We do not intentionally collect Aadhaar, PAN or any other sensitive personal data beyond what is strictly necessary to fulfil your booking.
We use the information first and foremost to confirm reservations, process payments, deliver décor on the agreed date and provide service-related notices. It also allows us to respond to your enquiries, improve our website, diagnose technical faults, detect fraud, enforce our Terms & Conditions and comply with Indian laws such as consumer-protection and tax regulations. With your consent, we may occasionally send promotional e-mails, SMS or WhatsApp messages about new décor packages, special discounts or surveys; you may opt out of those communications at any time.
We never sell your personal data. It is shared only with trusted third parties—including payment processors, logistics partners, cloud-hosting and e-mail or SMS gateways—who process it under confidentiality agreements, as well as with government authorities or courts when the law requires. All transfers outside India, should they occur (for example to a cloud back-up server in Singapore), will be made in accordance with applicable Indian data-protection rules and with appropriate safeguards.
Your data are protected by industry-standard security measures such as HTTPS encryption, restricted staff access, hardened firewalls and routine vulnerability scanning, but you should be aware that no Internet transmission is ever fully secure. Booking records and invoices are retained for eight years to satisfy tax laws; log files are kept for up to twelve months; marketing-list details are stored until you unsubscribe or for twenty-four months after your last interaction, whichever is sooner.
Under Indian law you may ask to view, correct or delete the personal information we hold about you, or withdraw consent to marketing messages. Simply e-mail or call us using the contact details below. We will acknowledge requests within forty-eight hours and, wherever possible, resolve them within thirty days. Anyone under eighteen should obtain parental or guardian consent before providing personal information or placing a booking.
Our designated Grievance Officer is samedaydecorator, reachable at info@samedaydecorator.com, +91 9205577572, Delhi–NCR. We may revise this Privacy Policy from time to time; the updated version will be posted on this page with a new “last-updated” date, and continuing to use the website or services after any change signifies your acceptance of the revised terms.
This document is offered for general guidance and does not constitute legal advice. For advice tailored to your particular circumstances, please consult a qualified data-privacy professional.